Explore Blogs from Industry Experts

How to Use Customer Feedback to Improve Dealership Operations

WRITTEN BY: NCM ASSOCIATES Posted on 02 19, 2026

In the automotive retail world, success isn’t just about selling vehicles—it’s about delivering experiences that inspire loyalty, repeat business, and referrals. That’s why gathering and acting on customer feedback is one of the most powerful tools a dealership can use to drive improvement. Here, NCM Associates will explore how to collect, interpret, and apply customer feedback to strengthen operations across every department.

OEM Training for General Managers: Strategies for Success

WRITTEN BY: NCM ASSOCIATES Posted on 07 31, 2024

Staying ahead of the curve is a necessity. For general managers, this means embracing OEM training as an integral part of their professional development. This specialized knowledge is needed to navigate the many complexities of a brand's products, technologies, and processes for customers and the teams they lead. By investing in OEM training, dealerships can empower their GMs to lead their teams more effectively, optimize operations, and deliver memorable customer experiences. We talked with NCM Associates instructors to better learn about OEM training for GMs to consider.

How to Achieve Leadership Excellence in the Automotive Business Realm

WRITTEN BY: RICK ULIN Posted on 06 24, 2024

The times, they are a-changin'—and leadership excellence isn't a buzzword; it's a necessity. NCM Associates understands the unique challenges and opportunities automotive leaders face in their day-to-day operations, which is why we're committed to providing the tools, resources, and insights needed to thrive.

Attention to Retention: Current Trends in Fixed Operations – Part II

WRITTEN BY: RICK WEGLEY Posted on 12 28, 2022

No matter how capable you feel at recruiting and retention, the true cost of hiring and turnover carries a price tag beyond dollars and cents – it puts employee satisfaction and engagement at risk. Read the second part of our Attention on Retention Up to Speed blog to learn more about the multi-faceted effect of hiring and turnover, as well as some easy to implement ways of keeping excellent employees engaged and fulfilled.