Explore Blogs from Industry Experts

The Importance of OEM Training in Enhancing Fixed Operations Efficiency

WRITTEN BY: NCM ASSOCIATES Posted on 11 24, 2025

For seasoned fixed operations leaders, the value of the service and parts departments is clear. These departments deliver stable, high-margin revenue, build long-term customer loyalty, and help insulate the dealership from sales volatility.

Top Automotive Trends Service Advisors Should Stay Updated On

WRITTEN BY: NCM ASSOCIATES Posted on 08 25, 2025

Discover the latest automotive trends every service advisor should know. NCM Associates is here to help you stay competitive.

Improving Customer Satisfaction: Essential Skills for Automotive Service Advisors

WRITTEN BY: JEFF LIND Posted on 08 19, 2024

Dealerships are all too familiar with the new challenges that arise in the automotive industry, including customer retention and overall client experience. Both are critical to the growth and success of your dealership, but how can you translate this into positive customer service scores and service department retention rates? NCM Associates expert Jeff Lind is here to help improve your customer satisfaction. Trust us to take your automotive dealership to new heights!

Service vs. Market Penetration for Fixed Ops

WRITTEN BY: RICK WEGLEY Posted on 05 13, 2024

Your dealership has the power to influence several key concerns with your customers—like service, overall convenience, and price. If you’re curious to learn more about service vs. market penetration for fixed ops, NCM Associates expert Rick Wegley can offer an insightful approach to managing your fixed ops with a clear path forward.