Explore Blogs from Industry Experts

How Top-Performing Service Advisors Increase CSI and Retention

WRITTEN BY: NCM ASSOCIATES Posted on 03 16, 2026

Service advisors are the front line of dealership customer interactions. Their performance directly impacts both satisfaction and long-term loyalty. Today's buyers expect clear communication, timely updates, and a seamless service experience. Top-performing advisors listen actively, ask questions to understand customer needs, and explain service recommendations in clear, relatable terms. They manage expectations for timing, costs, and repairs, ensuring customers feel informed and respected throughout the process.

How to Support and Retain Diverse Employees in Fixed Ops and Sales

WRITTEN BY: NCM ASSOCIATES Posted on 02 26, 2026

Creating a workplace where diverse employees feel valued, supported, and empowered is not just a moral imperative—it’s a business advantage. In the automotive industry, inclusive practices can directly impact retention, employee engagement, and overall performance in both fixed operations and sales departments. Dealerships that prioritize diversity, equity, and inclusion (DEI) often experience stronger teamwork, better customer service, and higher profitability.

How to Use Customer Feedback to Improve Dealership Operations

WRITTEN BY: NCM ASSOCIATES Posted on 02 19, 2026

In the automotive retail world, success isn’t just about selling vehicles—it’s about delivering experiences that inspire loyalty, repeat business, and referrals. That’s why gathering and acting on customer feedback is one of the most powerful tools a dealership can use to drive improvement. Here, NCM Associates will explore how to collect, interpret, and apply customer feedback to strengthen operations across every department.

Budgeting and Forecasting in the Auto Industry

WRITTEN BY: NCM ASSOCIATES Posted on 02 09, 2026

In today’s dynamic automotive landscape, dealership leaders are navigating shifting consumer expectations, evolving inventory cycles, and changing economic conditions. Strong budgeting and forecasting practices are no longer optional—they’re essential for long-term stability and growth. When supported by accurate data and clear processes, these tools enable dealers to make informed decisions, control expenses, and identify new opportunities for profitability.