Lloyd Schiller's Dealership-Proven Processes and Techniques have helped Dealerships across the country go from GOOD to GREAT for over 20 years, so we're excited to announce that Mr. Schiller is now available to speak at your next Dealer gathering:

• State Association Meetings
• Metro Association Meetings
• Twenty Group Meetings
• Dealership Management Meetings
• Peer Performance Group Meetings

PRESENTATION TOPICS

Structuring Your Service Department for Efficiency and Profitability

Key elements include: Service Reception, Scheduling, Technician-Loading, Service Selling, Parts Pre-Pulling, Production Systems, Key Expense Controls, and Benchmarks

Body Shop Management for Dealerships

Key elements include: Body Shop Reception, Estimate Selling, Scheduling, Technician-Loading, Parts Ordering, Production Systems, Document Processing & Controls, Pay Plans, Key Expense Controls, Materials Controls, and Benchmarks.

Parts Management for Efficiency & Profitability

Key elements include: Parts Inventory Management, Sourcing By Movement, Parts Pre-Pulling, Special Order Parts, Pay Plans, Key Expense Controls, and Benchmarks.

Analyzing & Improving Key Performance Areas

Key elements include: a complete review of what goes into each Key Sale Account, Gross Profit Account, Expense Account; What the Benchmarks Should Be, and What to do when they are not. How we can "Get There From Here".

Becoming a More Effective Manager: A Blueprint for Achieving Remarkable Results

Explains the evolution of a Manager and defines Key Management Responsibilities:

• The differences between Management and Leadership
• Your Role to your Customers and Employees
• Listening & Communications Skills
• Setting Aggressive Goals
• Bringing Teammates "on board" with your Vision and Objectives
• Successful Service Selling

Key elements include: expanding the Reservation Process with Pre-Write-Ups, History, and Factory Records into a Pre-Work Order Package, "soft" People Skills, how to ask Open-Ended Questions, Circle Sell Walk-Around, Menu Selling techniques, Optimizing Courtesy Visual Inspection Selling techniques, Line-Item Estimates, Spending Limit Estimates, and Active Delivery.

Quick Service Teams

Key elements include how Quick Service Teams accomplish four main objectives: 1) Perform under 2-clock hour jobs efficiently and right now, 2) Discover previously overlooked Maintenance & Light Repairs, 3) Provide Less-Experienced Technicians with Structured Supervision, 4) Minimize Loander Expenses.

Advanced Service & Parts Marketing Strategies

Key elements include an overview of the Service & Parts Market, understanding what Customers want via NADA and JD Power surveys, plus surveys from non-automotive businesses, defining the disciplines of Marketing, applying those disciplines to your Dealership with Dealership-proven Techniques and Processes.

Lloyd Schiller uses only Dealerships-Proven Processing and Techniques--your time is too valuable for untested or unproven "theories." We can customize any topic to meet the specific needs of your organization, and we'll provide you the Advertising Bullet Points to fill EVERY SEAT! For more information & availability, please call 1.800.825.8226 today!