Many dealership managers began their automotive careers in entry-level positions: sales trainees, parts drivers, cashiers, apprentice technicians, lot attendants, etc. Their terrific attitudes and achievements eventually earned them promotions into management. Great people skills, job knowledge, and successful experience makes these managers valuable Team Captains, but they may not have received any formal background in Business Management.

Dealer Service Corporation's On-Site Management Development & Training is designed to give these managers the background they need to earn "A's" on their report cards. Your managers will appreciate the experience and complete understanding DSC has of what it takes to run their departments successfully. They also appreciate clear, concise instructions on "how to get from Point B to Point A." Most importantly, they value being able to speak about their unique issues and problems with people who know how to get high performance results.

MANAGEMENT DEVELOPMENT & TRAINING TOPICS

All of our On-Site Development & Training is tailored to fit the unique circumstances and objectives of each individual Client. When you create your personal training program with Dealer Service Corporation, you can choose from any combination of the following topics for your Service Department, Parts Department, or Body Shop:

---

Service Department

Service Department Efficiency

• Hours-Loading Scheduling of Reservations, Pre-Write-Ups, and Shop-Loading
• Best Practice Customer Reception & Customer Handling Production & Efficiency Enhancements
• Parts Department Efficiency Best Practices to increase Off-The-Shelf Fill Rate
• Customer Convenient Hours & Days
• Motivate with Production-Based Pay Plans

Service Department Advanced Production

• Advanced Production Systems: Lateral Support Groups, Simple Support Groups, Pure Production Teams, Quick Service Teams
• Customer Convenient Hours & Days: Full-day Saturday Service, Rotating Work Schedules, Second Shifts

Service Department Selling

• Best Practice Service Selling Processes
• Repair/Request Descriptions that help Technicians experience the Customer's concerns
• Line Item Estimates
• Spending Limit Estimates

Service Department Quality Assurance

• A complete Quality Assurance System
• Active Invoice Delivery

Service Department Merchandising

• Numerous effective, Dealership-Proven Merchandising Plans

Service Department Customer Responsive Marketing

• Variable Labor Pricing

Service Department Target Objectives

• Set Target and M.A.P. (Minimum Acceptable Performance) Objectives for the Overall Department plus Individual Performance.
• Direct Performance Pay Plans tied to Service Department Objectives
• Expense Reductions & Controls

---

Parts Department

• Optimize your Parts Inventory--improve your Line-Item Fill from your Inventory
• Optimize your Parts Department Sales & Gross Profits
• Set Matrix & Competitive Parts Pricing
• Special Order Parts Procedures
• Wholesale Parts Marketing
• Expense Controls & Reductions
• Service & Parts Receivables Controls & Reductions
• Pre-Pull Parts

Parts Department Target Objectives

• Set Target and M.A.P. (Minimum Acceptable Performance) Objectives for the Overall Department plus Individual Performance.
• Direct Performance Pay Plans tied to Parts Department Objectives
• Expense Reductions & Controls

---

Body Shop

Body Shop Efficiency

• Customer Scheduling
• Shop Loading
• Vehicle Tracking
• Body Shop Repair Order Processing
• Production Systems

Body Shop Target Objectives

• Set Target and M.A.P. (Minimum Acceptable Performance) Objectives for the Overall Department plus Individual Performance.
• Direct Performance Pay Plans tied to Body Shop Objectives
• Expense Reductions & Controls
• Inventory Controls: Receivables and Paint & Materials
• Body Shop Business Management Training

Body Shop Merchandising

• How to Sell and Close Estimates
• 20+ Dealership Proven Merchandising Ideas!!!

Dealer Service Corporation documents all On-Site activities with Action Sheets, which provide complete descriptions of areas we addressed, systems we implemented, dates of completion, and who is responsible for what. When it is appropriate, comments and supporting exhibits supplement all materials.