SERVICE DEPARTMENT OBJECTIVES

• We set Target and M.A.P. (Minimum Acceptable Performance) Objectives for the Overall Department, plus the Individual Performers.
• We develop and implement Direct Performance Pay Plans (tied to Objectives) for Service Management, Service Staff, and Technicians.
• We develop an Expense Reduction Strategy & Implement Expense Control Procedures.

SERVICE DEPARTMENT EFFICIENCY

• We train Service Advisors and Staff to utilize Best Practice Customer Handling and Service Selling Systems that will improve both Individual and Departmental Performance.
• We train Service Advisors to utilize Line-Item Estimates & Spending Limit Estimates
• We develop and implement an efficient Customer Scheduling and Shop Loading System to increase shop throughput.
• We implement Production & Efficiency Enhancements.
• We address Customer Convenient Hours and Days and implement improved scheduling where needed.
• We train Service Advisors and Cashiers to perform Quality Assurance Checks & Active Invoice Delivery.

ADVANCED SERVICE PRODUCTION SYSTEMS

When advantageous, we develop and implement Advanced Production Systems such as:

• Conventional, Simple, and Lateral Support Groups
• Production Teams
• Quick Service Teams

SERVICE DEPARTMENT MERCHANDISING

Dealer Service Corporation has over 100 Service Merchandising Ideas that we share and help implement. We also develop and establish Variable Labor Pricing to maximize Gross Profit Retention.