With fewer Customer visits necessary due to improved quality and reduced scheduled maintenance, every Service Customer’s visit should be precious to your Dealership, and impact your bottom line. As the competition for your Customers’ Service Dollars increases, Dealers need to use every tool available to improve Customer Retention and Yield per Customer. Dealer Service Corporation’s Retail Repair Order Sales Analysis was developed to look at Repair Orders in a more precise way than your factory or computer reports. By personally examining Repair Order Sales Performance, as well as Customer and Vehicle demographics, you can better utilize your Training time and Advertising dollars plus stop wasting your “Service Ups”.

  If you knew where your opportunities were, we know you’d go for them. Here is what Your Retail Repair Order Sales Analysis will provide:

• Menu Sales Penetration by Menu Package Type, by Vehicle Age & Mileage and by Service Advisor
• Overall Courtesy Visual Inspection Penetration by Vehicle Age & Mileage, and by Service Advisor
• Billed Hours Sold per Repair Order with and without Menu Sales
• Billed hours sold per Repair Order with and without Inspection Sales
• Up Sell Effort – Penetration & Dollar Sales -- by Advisor, Technician, & Model Year
• Service Selling Opportunities by 5 different Mileage “Bandwidths”
• Items Sold vs. Lines written per Repair Order
• Zip Code Penetration by Dollar Sales and Traffic Count
• Coaching Tools for Each Service Advisor