Many Dealers want more profit contributions from their Service, Body Shop, and Parts Departments, but may lack the time or experience to enact improvements without a helping hand. Like many of our Clients, other Dealers already run very successful Service, Body Shop, and Parts Departments but want to"go to the next level" and Dealer Service Corporation helps them get there.



At the same time, we've also helped our Clients maintain and improve their CSI scores as much as 25 points!  Best of all, these figures are taken from our Clients' actual Financial Statements AFTER our fees and expenses were paid!

Dealer Service Corporation employs a strategic four-step On-Site Program that fully addresses each of the four ways to increase Net Profits. Unlike other companies that specialize in one or two areas while overlooking or "glossing over" the importance of the rest, Dealer Service Corporation ensures you get the maximum return on your investment from every aspect of your Service, Parts, and Body Shop Operations.

STEP 1: EVALUATION

Dealer Service Corporation begins the Evaluation process before our initial visit to your Dealership. First, we spend some time on the phone to discuss the specific needs of your Dealership and gather preliminary information. Next, we will ask you to complete the DSC Advance Forms, which provide us with data to review during our On-Site Visit.

When we perform the On-Site Evaluation, Dealer Service Corporation's experienced Consultants employ creative investigative techniques to go beyond a routine statistical analysis and uncover the root of particular concerns. DSC's Evaluation is not a pre-packaged Consulting Program; we rely on fresh and original ideas to help our Clients capitalize on their opportunities. All subsequent recommendations are custom tailored to fit the needs of the individual Client.

STEP 2: PROGRAM DESIGN

Depending on your objectives, our program design provides any of the following services to ALL departments:

• Set Aggressive Objectives and "Tie-In the Buy-In" of your Employees and your accomplishments.
• Increase Total Sales, Total Gross Profit, % Gross Profit Retention, Total Flat Rate Hours, Yield Per Customer, Technician Efficiency, and Customer Happiness.
• Reduce Expenses where possible. These may include Personnel, Policy Adjustments, Rental or Loaner Cars, Shop Supplies, Delivery, Freight, and others.
• Create Direct Performance Pay Plans keyed to areas of responsibility.
• Implement Parts Pre-Pulling for Technicians.
• Reduce Open Repair Orders.
• Establish a simple, effective method for handling Special Order Parts.
• Teach managers how to optimize the features of their computers.
• Address any other process modifications, re-engineering, or execution of current procedures.

Dealer Service Corporation's custom program designs can also address specific objectives in your Service Department, Parts Department, and Body Shop

STEP 3: IMPLEMENTATION

A Dealer Service Corporation Consultant is present to implement or assist in the implementation of all recommended processes and procedures. During this phase, Dealer Service Corporation provides the following:

• All necessary startup materials and forms
• Training for all levels of Management
• Training for support Personnel
• Guidance and assistance
• Observation and critique
• Management support

STEP 4: FOLLOW-UP

Before Dealer Service Corporation completes an On-Site visit, we develop a follow-up plan tailored to the specific needs of the Client. The follow-up plan ensures the success of the program via review of the operation capabilities of the entire staff.

Dealer Service Corporation also offers Special Consulting as part of its long-term commitment to the success of its Clients. This On-Site reinforcement or review is offered at a reduced rate to Clients who previously invested in a DSC program. Furthermore, Dealer Service Corporation Consultants are available to conduct On-Site Management Training for Clients with a pre-determined need. See our On-Site Management Training page to learn more.