• We set Target and M.A.P. (Minimum Acceptable Performance) Objectives for the Overall Department, plus the Individual Performers.
• We provide Body Shop Management Training.
• We develop and implement Direct Performance Pay Plans (tied to Objectives) for Body Shop Management, Staff, and Technicians.
• We develop and implement Expense Reduction Strategies and Controls for the following:
  • Efficient Staffing, Paint, Materials, and Shop Supplies Controls & Handling;
  • Identifying and Controlling Policy Adjustment Causes;
  • Customer Receivables Best Practices;
  • Repair Order Flow;
  • Correct the Causes of Body Shop "Ticket Balancing" and Correct Problems in Paint & Materials Order, Receipting, and Billing.

BODY SHOP EFFICIENCY

• We conduct Training in the areas of Body Shop Scheduling and Shop Loading: Body Repair by Flat Rate Hours and Paint Labor by the Number of Vehicles per day.
• We install Recommended Repair Order Racks and Folders.
• We initiate the use of special Windshield Tags.
• We reduce Cycle Times and Increase Output three ways:
  1. We implement Daily Production and Release Meetings.
  2. We implement improved Estimate Handling, as well as improved Parts Ordering and Handling Procedures.
  3. We implement improved Follow-Up and Follow-Through techniques to increase Customer Happiness and Supplemental Collection.

BODY SHOP MERCHANDISING