Service, Parts, and Body Shop
Testimonials
What Dealers say about our Results
FROM MEGA DEALERS to FAMILY OWNED OPERATIONS
“Dealer Service Corporation and Profit Solutions® have made a substantial difference to Bill Heard Enterprises. Using Profit Solutions® and having Dealer Service Corporation facilitate our Quarterly Executive Meetings has helped improve our Service, Parts and Body Shop Net Profits by $21,609,000 more than we would have earned on our own over the past five years. We have also decreased our Frozen Capital substantially. Those are results we can take to the bank to pay for improvements and new acquisitions.”Mr. Bill Heard, President
Bill Heard Enterprises, #10 Mega dealer WARD’s Dealer Business
“Dealer Service Corporation has done a terrific job creating the Profit Solutions® System. We have used their Service, Parts, and Body Shop reports since 1988 and we were pleased when, in 1998, they responded to our request to provide these same reports for our New and Used Departments. It is the easiest report for our managers to use. With the report being formatted the same as our financial statement and the color-coding; it is by far the most user-friendly. Other reports have been hard to read and not utilized by our managers. No report is worth what you pay for it if your managers don’t use it. Our managers understand and use the reports to improve the results of their Departments.”
Mr. William Bradshaw, President
Bradshaw Automotive Companies, Greer, SC 2006 NADA Chairman
“The Cavender Family dealerships began using DSC’s On-Site Consulting services in 1986. Back then; our two families each owned one dealership. We were so pleased with the results at our original dealership; we used them at our other dealership with even greater results. Today, our two families own eight dealerships in the San Antonio area including Audi, Buick, Cadillac, Chevrolet, Land Rover, Saturn and Toyota franchises. There is comfort in knowing that the experts at Dealer Service Corporation are partners with you, helping to build strong operations.”
Mr. Bobby Cavender, President
Mr. Billy Cavender, President
Mr. Stephen Cavender, President,
Cavender Family Dealerships, San Antonio, TX
“At the beginning of 2006, I contacted Dealer Service Corporation after reading an article I read about their Profit Solutions® System. I felt that our Dealership was doing a fairly good job in the Fixed and Variable areas of our store, but I am always looking for new ideas to improve the Net Profit. Until we started on the Profit Solutions® System, I never suspected we had so much potential. During our monthly and sometimes weekly conference calls with Brooke Samples, we were able to find where our hidden Profits and hidden Expense Opportunities were. Once we started going after them, we began to see results almost immediately. This past winter we contracted with Brooke to have her visit our store to work through our Annual Forecasting process.
I’ve also sent our Service, Body Shop and Parts Director, Harry Haigh, to DSC’s Service Management Bootcamp®. Harry returned with an even better understanding of our opportunities and goals and just as important how to achieve those goals. In the first year, the Service Department Net Profit increased 30%. We are expecting to exceed that improvement in 2007.
Recently, when our dispatcher gave his notice in order to become a Service Manager, one of DSC’s On-Site Consultants, Greg Criss, came to our rescue and helped us install Super Groups, saving us Personnel Expense and at the same time improving Productivity and a much more relaxed friendly system of dispatching ROs. Greg worked with us to facilitate the process even further and is still just a phone call away.
When it comes to cost versus benefits, Dealer Service Corporation is one of the best investments we’ve made. Whatever your goals are, I am confident that Dealer Service Corporation can help you reach them, and more.”
Mr. Scott Shulman, President
Best Chevrolet, Hingham, MA
“Over the years, Dealer Service Corporation has helped us Net Millions of Dollars! Their Trend Sheets have created an avenue and an accurate method by which I can benchmark performance and improvement quickly and accurately. It has been and continues to be upbeat, informative and valuable far beyond its cost, and exceeds my expectations.”
Mr. Lou Kairys, President
Lustine Toyota Dodge , Woodbridge, VA
“Dealer Service Corporation has really helped our Dealership. They’ve helped us make a lot of improvements, including a $2,900,000 Net Profit increase during the 24 months we’ve been working together. That’s one of the reasons we’re as good as we are today!”
Mr. Kim Patterson, GM
Ewing Autohaus Mercedes-Benz, Plano, TX
“We’ve been a Profit Solutions® client since 1996. In 1999, when Dealer Service Corporation introduced Profit Solutions® for the New, Used and Finance Departments; we were the first to sign up. Our experience with Profit Solutions® has been that it has more than paid for itself. Our use of Profit Solutions® has helped us cut our expenses by a third. The colorful reports really open your eyes to your opportunities. The monthly reports are so much better than anything we receive from the factory. The CPRs, Dealer Service Corporation’s written solutions and recommendations, help us get started on correcting a problem and, with the monthly monitoring, we can catch a problem before it gets out of hand.”
Mr. Jeff Inskeep, President
Inskeep’s Ford, Greenfield, Indiana
“Profit Solutions® is so easy to use! Our average Monthly Net Profit Improvement over last year is over $14,000, thanks in part to the help from DSC’s Profit Solutions®! Within a few months of using Profit Solutions® we saw nice improvements in three out of our four profit centers. The CPRs guide us through diagnosing an under-performing area and the recommendations for improvements are easy-to-read and implement. We use the reports as the basis of our managers’ meetings, thus making the most of our valuable time. The all-too-true comments and clip art show us that each trend sheet is actually being reviewed by someone who knows exactly what is going on in our dealership. I strongly recommend the Profit Solutions® System to any dealer who wants to improve his or her performance!”
Mrs. Billie Remund, President
Gootee Chevrolet Pontiac Buick, Chehalis, Washington (31 Employees)
“Hey, I’m Barbara Graham! I was the chairman for the Arkansas Automobile Dealers Association, and I’ve been with Dealer Service Corporation since 2000, and they provide me Profit Solutions®, which is a fantastic analysis of your numbers, much better than anything else I’ve ever used! I’ve known Lloyd forever. I’ve been to every workshop that he presented at the NADA Convention, and I’ve learned a lot from him. He’s one of my service gurus! In a single year, Profit Solutions® helped me increase my Service, Parts, and Body Shop Profits from $180,000 to $342,000 – that’s almost 90%!!!”
Mrs. Barbara Graham, President
Kent Chevrolet, Bentonville, AR
“We have used Profit Solutions® to help improve our net profit in all our stores. We have also used their consulting service at a couple of our stores and received immediate results. The easy-to-read format makes it easy to compare all our dealerships against both each other and benchmark numbers. Every time we purchase a new store, we can't wait to get it added to Profit Solutions® because it allows us to do a whole new level of analysis that a plain old factory statement just doesn’t give you.”
Mr. Jason McFarlane, CFO
Nourse Auto Group, Ohio (7 Stores)
“Profit Solutions® is a must have! Profit Solutions® gives me the ability to see how each Department is doing at a glance. It has helped us a lot, again we will have another record year with a 20% Net Profit Improvement over 2002. We compare our numbers to the targets and if we are doing great, okay; if not, we know exactly how to fix it with the help of the written solutions and the knowledgeable consultants. This is the best tool I have ever seen in my 30 years in the business. Once you review a Profit Solutions® Report you’ll be hooked. It is so easy to read and understand.”
Mr. Larry Zimmerman, Service Director
Ivan Gandrud Chevrolet, Green Bay, WI
“The first month we received the Profit Solutions® report we reduced one expense by $1,200 a month by implementing just one of the recommendations. We’ve already paid for the subscription with this one idea.”
Mr. Tony Owens, Service Manager
Middletown Ford, Middletown, OH
“Profit Solutions® Reports provide clear and concise insights into the operating report by making the accounts and monthly numbers come alive. The monthly Profit Solutions® package is not just another report. The newsletters and (written solutions) CPRs give me another perspective on where to look for additional income opportunities. Profit Solutions® Reports can be viewed months later and still provides insight into changing ordinary performance into extraordinary results in effective management. Actually, Cami the Official Office Dog is the main reason I subscribe to Profit Solutions®, she’s a cutie!”
Mr. Quinton Manston, Service Manager
Bill Heard Chevrolet, Kennesaw, GA
“The Profit Solutions® System quickly checks my business, and allows me to track our improvements and catch any declines before they become a trend. Because it is much easier to read than the factory statement, I use it almost everyday. I also appreciate the personal comments that are added to the report, which help to draw attention to areas of opportunity.”
Mr. Rod Gautier, Service & Parts Director
Kip Kilmon’s Tysons Ford, Vienna, VA
“Profit Solutions® gives you everything you need plus some. If you’re not profitable Profit Solutions® will tell you why. The profit and expense analysis is supplemented with the prescriptions to correct problem areas. The support staff is very knowledgeable and just a phone call away. This is not just another program; this is the one you’re looking for!”
Mr. Kyle Cook, Service Director
Sale Chevrolet, Kinston, NC
"You pick up the phone and the consultants at Dealer Service Corporation are always there for you. The Profit Solutions® Report saves me a lot of time, time that I spend continually fine-tuning the fixed operations for two Dealerships.”
Mr. John Potrykus, Service Director
Champion Chevrolet, Cueter Chrysler Dodge; Howell, MI